FAQ'S
Frequently Asked Questions (FAQs) – Valetwear
Welcome to our FAQs page! Here, we’ve answered some of the most common questions we receive from our valued customers. If you don’t find the answer you’re looking for, feel free to reach out to us directly. We’re here to help!
1. What are your business hours?
Our customer service team is available during the following hours:
- Business Days: Monday – Friday
- Business Hours: 09:00 am – 05:00 pm (UK Time)
If you reach out outside of these hours, we’ll get back to you as soon as we’re available!
2. How long does it take to process and ship my order?
We aim to process all orders within 1-3 business days. Once processed, your order will be shipped, and you can expect it to arrive within 4-7 business days. So, the total delivery time is typically 5-10 business days. Please note that we only ship within the United Kingdom.
3. Do you charge for shipping?
No, we offer free shipping across the United Kingdom. You won’t have to pay any shipping fees, regardless of the size of your order.
4. What shipping method do you use?
We use our own Free Shipping method to deliver all orders. Once your order has been processed and dispatched, it will be sent via a reliable UK shipping carrier. We ensure your items arrive safely and promptly.
5. Can I cancel or modify my order after I’ve placed it?
Once your order is placed, we begin processing it as soon as possible to ensure quick delivery. If you need to cancel or modify your order, please contact us immediately at support@valetwear.shop or +44 7723 849647 during business hours. We cannot guarantee cancellations or changes once the order is processed or dispatched, but we’ll do our best to accommodate your request.
6. What payment methods do you accept?
We accept the following payment methods on our website to ensure maximum convenience for our customers:
Credit & Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and apple pay, Discover, MasterCard.
PayPal: A fast, easy, and secure way to pay.
7. Do you ship internationally?
At this time, we only ship to addresses within the United Kingdom. We are unable to fulfill international orders, but we hope to expand our shipping options in the future.
8. How do I track my order?
Once your order has been dispatched, you will receive an email with tracking information. You can use the tracking number provided to check the status of your delivery through the carrier’s website.
9. What should I do if my order is delayed or I haven’t received it yet?
If your order has not arrived within the expected delivery time frame (5-10 business days), please contact us at support@valetwear.shop or call us at +44 7723 849647. We’ll be happy to assist you in tracking your order and resolving any issues.
10. What if I receive a faulty or damaged item?
We strive to provide the highest quality products, but if you receive a faulty or damaged item, please contact us immediately. Send us an email at support@valetwear.shop with your order number and photos of the damage or defect. We’ll work quickly to resolve the issue, whether through a refund, exchange, or replacement.
11. Can I return or exchange an item?
We want you to love your purchase! If you’re not completely satisfied, we offer a return policy for items that are unused and in original condition. Please refer to our Returns & Refund policy for more details on how to return or exchange an item.
12. How do I contact customer service?
If you have any further questions or need assistance, you can reach our customer support team:
- Email: support@valetwear.shop
- Phone: +44 7723 849647 (Available Monday – Friday, 9:00 am – 5:00 pm UK Time)
- Address: 54 Baring St, London N1 3DS, UK
We’re happy to assist with any inquiries!
Can’t find what you’re looking for?
Feel free to reach out to us via the contact details above. We’re always here to help!
Thank you for shopping with Valetwear!